Shopila operates a comprehensive policy for privacy and security. We aim to store the minimal amount of information possible to allow you to make purchases and offer you recommendations.
1.1 Shopila is a trading division of DirectBe LTD registered in England and Wales under company number 09706823, registered office Groove House, Didsbury, Manchester M20 2DR.
Any reference to "we" "us" "our" is a reference to this entity. For the purposes of data protection legislation, we are the data controller.
1.2 We are committed to protecting and respecting your privacy.
This policy (together with our Terms of Website Use and any other documents referred to on it) set out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.
Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.
2. INFORMATION WE MAY COLLECT ABOUT YOU
We may collect and process the following data about you:
2.1 Information that you provide by filling in forms on our site ("Site"). This includes information provided at the time of registering to use our Site, subscribing to our service (i.e. information provided during the check-out process when purchasing goods) or requesting further services. We may also ask you for information when you report a problem with our Site.
2.2 If you contact us, we may keep a record of that correspondence.
2.3 We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them; and
2.4 Details of your visits to our Site including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise, and the resources that you access.
* We do not store credit card details
3. IP ADDRESSES
We may collect information about your device, including where available your Internet Protocol address, for reasons of fraud protection. We may also collect information about your device’s operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users' browsing actions and patterns, and does not identify any individual.
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
5. WHERE WE STORE YOUR PERSONAL DATA
5.1 All information you provide to us is stored on our secure servers. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our Site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
5.2 Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Site; any transmission is at your own risk.
5.3 Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
6. USES MADE OF THE INFORMATION
We may use information held about you in the following ways:
6.1 To provide you with information, or services that you requested from us.
6.2 To carry out our obligations arising from any contracts or arrangements entered into between you and us.
6.3 To allow you to participate in interactive features of our service, when you choose to do so.
6.4 To ensure that content from our Site is presented in the most effective manner for you and for your device.
6.5 To assist you with completion of a purchase.
6.6 To improve our Site and service.
6.7 To notify you about changes to our goods or our services.
6.8 To undertake fraud checks.
6.9 To advertise product reviews on our website and marketing materials (subject to obtaining your prior consent where necessary).
7.1 In addition to the uses described in section 6 above, we may use your data, or employ a third party organisation to act on our behalf, to provide you with information about our goods and services which we think may be of interest to you. We will only contact you by email about goods and services similar to those which were the subject of a previous enquiry or order from you.
7.2 We will only share your data with third parties (including our group companies) for their own marketing purposes and with your consent.
7.3 If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form on which we collect your data or contact us on email@example.com. You can unsubscribe from receiving our marketing emails by clicking the unsubscribe button contained in each email. You can unsubscribe from our newsletter at any time by clicking on the link at the bottom of every newsletter sent.
8. DISCLOSURE OF YOUR INFORMATION
8.1 We may disclose your personal information to third parties including:
8.1.1 Postal service organisations to assist in the delivery of goods you have ordered.
8.1.2 Organisations that provide customer feedback services.
8.1.3 Group companies for marketing purposes as described in section 7 above.
8.1.4 Organisations to assist in the completion of a purchase of goods from us.
8.1.5 In the event that we sell our business and/or assets, in which case we may disclose your personal data to the prospective buyer of our business or assets; and
8.1.6 If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Website Terms Of Website Use and other agreements; or to protect our rights, property, or safety of our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
9. RETENTION OF YOUR INFORMATION
For tax reasons, we keep information such as invoices, receipts and records (which may include personal data) for a minimum of 6 years after which time it will be destroyed. Your information we use for marketing purposes will be kept with us until you notify us you no longer wish to receive this information.
10. WEBSITE LINKS
Our Site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. Please note that if you follow a link to any of these websites, such websites will apply different terms to the collection and privacy of your personal data and we do not accept any responsibility or liability for these policies. Please check before you submit any personal data to these websites.
11. ACCESS TO INFORMATION AND UPDATING AND CORRECTING YOUR INFORMATION
11.1 Data protection legislation gives you the right to access information held about you. If you would like a copy of some or all of your personal information, please send an email to firstname.lastname@example.org. Any access request may be subject to a reasonable fee to meet our costs in providing you with details of the information we hold about you.
11.2 We want to ensure that your personal information is accurate and up to date. If any information that you have provided to us changes, for example if you change your email address or name, please let us know the correct details by sending an email to email@example.com. You may ask us to correct information you think is inaccurate, ask for your information to be deleted or only be used for certain purposes.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please email us this request using our Contact Us information.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.