Shipping & Customs

What Shipping Methods Shopila Offer?

We offer FREE EXPRESS SHIPPING on all orders.
The orders will be delivered by DHL / UPS / FEDEX / TNT, we always use an Air Express Tracked service which is very reliable and safe.

When will I get my order?

The delivery time scale is specified on the product page and shopping cart to indicate when you will receive your order, The delivery timescale for each order is shown on your Shopila account as well. This is generally between 5 - 7 working days.

Do you notify me?

You will receive an email at the address you have specified when your order has been despatched - this email contains the tracking number (if applicable) so you can track it online right to your door.

Is my order insured?

Yes, we always insure the parcels up to the order value.

Delivery Timescales

The delivery time scale is specified on the product page to indicate when you will receive your order. Shopila do not currently open on bank and public holidays.
Due to the nature of our business, Shopila operate a strict fraud screening process and therefore we are only able to fulfil the order if the order is validated by our network. (e.g. it is being delivered to the billing address registered to the card, or it is being delivered to a known company, or you have used your card before and have no bad history). In almost all cases, this is a straight forward process and can be completed immediately.
If this is not the case (e.g. you specify an alternative residential address as the delivery location which resides in another county to the billing address) there may be a delay of a few hours while we perform the appropriate checks. If we are unable to validate your order, you will receive an email to inform you of this and what the next steps are.
In the event of a delay, we will contact you either by email or telephone to inform you of this.

Customs Fee

Customs charges for deliveries to United States, Australia, Canada, UAE, UK and countries inside the EU is already included in product price, the price you see is the final price you pay to get the item in countries we operate in, If customs fee is applicable to your order, you will have an option to prepay the customs fee during checkout.